Delete Your Account
Last updated: September 29, 2026
This page explains how to delete your Bag for More customer account and what happens to your information. This is the account used in the Bag for More app to browse and reserve mystery bags in Cairo.
Delete your account in the app
Open the Bag for More app, go to Profile, tap My account, then tap Delete my account, and confirm. A deleted account cannot be restored.
What gets deleted
When account deletion is confirmed, we delete your login account and personal profile information, including your name, email address, phone number, profile photo, notification token, and saved preferences.
What we keep, and why
We retain order and pickup records for 12 months after each order is completed, cancelled, or expires. We retain these records to resolve order or pickup disputes and maintain accounting records with sellers. Retained order records are not used for marketing, recommendations, or restoring a deleted account.
Can't open the app?
If you can't open the app, or no longer have it installed, email us from the email address on your Bag for More account and ask us to delete it. We aim to complete account deletion requests within a few business days.
Shop and seller accounts
This page covers customer accounts in the Bag for More app. If you run a shop and want your seller account closed, email us at support@bagformore.app from the address on your shop account.