Privacy Policy

1. Who we are and where we operate

Bag for More is a surplus-food service operating in Cairo, Egypt. Customers use the Bag for More app to browse mystery bags from Cairo shops, reserve them, and collect them in person at the partner shop. Partner shops use Bag for More tools to list bags and manage pickups. This policy covers the customer app, the shop tools, and this website.

Bag for More is run from Cairo. For questions about this policy or your personal information, email support@bagformore.app.

2. Why we process your information

We process personal information so we can provide the service you ask for: creating your account, showing nearby Cairo offers, completing reservations and pickups, sending order updates, and answering support requests. Optional permissions — location, camera or photos, and notifications — are used only when you turn them on. We do not use your information for purposes unrelated to running Bag for More.

3. Information you give us

When you create an account, we collect the name, email address, and phone number you provide so we can run your account and identify your orders. Your password is stored only in hashed form and is never visible to us. You may also choose to add a profile photo; this is optional and the app works without it.

4. Information collected when you use the app

When you use the app we also process information needed to provide the service. That includes your orders, pickup codes, and order history; a push notification token for your device so we can send order updates; and basic technical information such as error logs and the app version you are running.

5. Information from partner shops

If you run a partner shop, we also process the business details you provide to list bags and manage pickups — for example the shop name, branch address in Cairo, contact details, opening hours, listing content, and order activity for that shop. That information is used to operate the shop side of Bag for More and to help resolve pickup issues.

6. Location

If you grant location permission, the app uses your precise location while you are using it to show mystery bags near you in Cairo and to give directions to a pickup point. We do not track your location in the background. You can decline location access and still browse the app, and you can withdraw the permission at any time in your device settings.

7. Camera and photos

If you choose a profile photo, the app opens your camera or photo library so you can select one image. We receive only the image you select. The app does not scan, index, or upload the rest of your photo library.

8. Notifications

We use Firebase Cloud Messaging to send notifications about your orders and pickup windows. This requires storing a push token for your device. You can turn notifications off in your device settings at any time, and the rest of the app keeps working.

9. Payment at pickup

You pay the shop directly when you collect your bag. Bag for More does not take card payments in the app and does not collect card details. We keep order and pickup records so you and the shop can complete the collection and so we can help if something goes wrong.

10. Maps

Maps and pickup locations are displayed using the Google Maps SDK. Your use of the map is also subject to Google's own terms and privacy policy.

11. Website and cookies

This website is a static marketing and information site. It does not use advertising cookies, analytics cookies, or tracking pixels. Essential browser storage may be used by your device or browser itself; we do not place marketing trackers on these pages.

12. How we use your information

We use your information to create and run your account, show you nearby Cairo offers, process orders, notify you about order status and pickup windows, answer support requests, prevent fraud and abuse, and keep the service running reliably.

13. Sharing and what we do not do

We share your information only where needed to provide the service: with the partner shop fulfilling your order, so they can hand the bag over to you; with Google, to display maps; with Firebase, to deliver push notifications; and with authorities or advisers where we are required to do so. We do not sell your personal information. We do not use advertising SDKs or analytics SDKs, and we do not collect an advertising identifier (IDFA) or track you across other companies' apps or websites.

14. Where information is processed

Some service providers we rely on — including Google for maps and Firebase for push notifications — may process information on servers outside Egypt. We use those providers only to run Bag for More features described in this policy. We do not sell your information or transfer it for advertising.

15. Retention and deletion

We keep your information for as long as your account is active. You can delete your account from inside the app at any time by opening Profile, tapping My account, then tapping Delete my account. This permanently removes your account together with your orders and saved bags. We may keep a limited set of order records for a short time after deletion when they are needed to resolve a pickup issue or keep the service consistent. Those records are not used for marketing.

16. Your rights and choices

You can view and correct your details in the app, withdraw location, camera, photo, and notification permissions in your device settings, and delete your account at any time. You can also email us to ask for a copy of your data, to correct something we hold, or to ask us to delete your account if you cannot do it in the app. We aim to reply within 2 working days.

17. Security

Traffic between the app and our servers is encrypted with HTTPS. Your sign-in tokens are stored in your device's secure storage — the iOS Keychain or the Android Keystore. No system is perfectly secure, but we take reasonable steps to protect your information.

18. Children

Bag for More is not directed to children under 15, and we do not knowingly collect personal information from them. If you believe a child has given us their information, email us and we will delete it.

19. Changes

If we change this policy we will update this page and the date at the top. Significant changes will also be announced in the app.

20. Contact

For questions about this policy or your data, email us at the address below. We aim to get back to you within 2 working days.

support@bagformore.app