Privacy Policy

1. Who we are and where we operate

Bag for More is a surplus-food service operating in Cairo, Egypt. Customers use the Bag for More app to browse mystery bags from Cairo shops, reserve them, and collect them in person at the partner shop. Partner shops use Bag for More tools to list bags and manage pickups. This policy covers the customer app, the shop tools, and this website.

Bag for More is run from Cairo. For questions about this policy or your personal information, email support@bagformore.app.

2. Why we process your information

We process personal information so we can provide the service you ask for: creating your account, showing nearby Cairo offers, completing reservations and pickups, sending order updates, and answering support requests. Optional permissions, including location, camera or photos, and notifications, are used only when you turn them on. We do not use your information for purposes unrelated to running Bag for More.

3. Information you give us

When you create an account, we collect the name, email address, and phone number you provide so we can run your account and identify your orders. Your password is stored only in hashed form and is never visible to us. You may also choose to add a profile photo; this is optional and the app works without it. After registration or a successful sign-in, the customer app may remember your email on that device to prefill the sign-in form. The remembered email is removed from the device when you delete your account.

4. Information collected when you use the app

When you use the app we also process information needed to provide the service. That includes your orders, pickup codes, and order history; a push notification token for your device so we can send order updates; and basic technical information such as error logs and the app version you are running.

5. Information from partner shops

If you run a partner shop, we process the business and branch details you provide to list bags, verify the shop, create branch accounts, and manage pickups. This may include the shop and legal names, branch addresses in Cairo, contact details, opening hours, listing content, menus, logos, branch photos, commercial-register and tax-card documents, food-safety certificates, operating licences, branch-account email addresses, and order activity for the shop. Account passwords are stored only in hashed form and are never visible to us. We use this information to operate the shop side of Bag for More, review submitted business information, and help resolve listing or pickup issues.

6. Location

You can use your device location or choose a location manually by searching or moving the map. We send the selected coordinates to our servers to show mystery bags near that location in Cairo. Device location is used only with your permission while you use the app, and we do not track it in the background. A search or selected coordinate may be processed by your device's mapping or geocoding provider. You can decline location permission and continue by choosing a location manually, and you can withdraw permission at any time in your device settings.

7. Camera and photos

If you choose a profile photo, the app opens your camera or photo library so you can select one image. We receive only the image you select. The app does not scan, index, or upload the rest of your photo library.

8. Push notifications

We use Firebase Cloud Messaging to deliver notifications. Firebase may process a push notification token, a Firebase installation identifier, and limited app and device information needed to deliver and manage notifications. You can disable notifications through your device settings.

9. Payments at pickup

Payments are completed directly between you and the seller at pickup using a payment method accepted by that seller. Available payment methods may vary between sellers. Bag For More does not currently process payments or collect or store payment card details.

If you use a seller's card terminal, mobile wallet, or another payment service at pickup, that transaction is handled by the seller and its payment provider, not by Bag For More.

10. Maps and location services

We use Google Maps and geocoding services to display sellers, calculate proximity, and help you find pickup locations. When these services are used, Google may receive your location and limited technical information, such as the app name and version, authentication information, and technical identifiers. Google processes this information under its own privacy terms.

11. Website and cookies

This website is a static marketing and information site. It does not use advertising cookies, analytics cookies, or tracking pixels. Essential browser storage may be used by your device or browser itself; we do not place marketing trackers on these pages.

12. How we use your information

We use your information to create and run your account, show you nearby Cairo offers, process orders, notify you about order status and pickup windows, answer support requests, prevent fraud and abuse, and keep the service running reliably.

13. Sharing and what we do not do

We share your information only where needed to provide the service: with the partner shop fulfilling your order, so they can hand the bag over to you; with Google, to display maps; with the mapping or geocoding provider available on your device, to resolve a location you search or select; with Firebase, to deliver push notifications; and with authorities or advisers where we are required to do so. We do not sell your personal information. We do not use advertising SDKs or analytics SDKs, and we do not collect an advertising identifier (IDFA) or track you across other companies' apps or websites.

We require service providers and other third parties that process personal information on our behalf to protect it consistently with this Privacy Policy and applicable law, use it only to provide the agreed services, and maintain appropriate security safeguards.

14. Where information is processed

Some service providers we rely on, including Google for maps, the mapping or geocoding provider available on your device, and Firebase for push notifications, may process information on servers outside Egypt. We use those providers only to run Bag for More features described in this policy. We do not sell your information or transfer it for advertising.

15. Account deletion and retention

You can permanently delete your account from within the app under Profile > My account > Delete my account.

When account deletion is confirmed, we delete your login account and personal profile information, including your name, email address, phone number, profile photo, notification token, and saved preferences. A deleted account cannot be restored.

We retain order and pickup records for 12 months after each order is completed, cancelled, or expires. We retain these records to resolve order or pickup disputes and maintain accounting records with sellers. Retained order records are not used for marketing, recommendations, or restoring a deleted account.

16. Your rights and choices

You can view and correct your details in the app, withdraw location, camera, photo, and notification permissions in your device settings, and delete your account at any time. You can also email us to ask for a copy of your data, to correct something we hold, or to ask us to delete your account if you cannot do it in the app. We aim to reply within 2 working days.

17. Security

Traffic between the app and our servers is encrypted with HTTPS. Your sign-in tokens are stored in your device's secure storage, such as the iOS Keychain or the Android Keystore. No system is perfectly secure, but we take reasonable steps to protect your information.

18. Children

Bag for More is not directed to children under 15, and we do not knowingly collect personal information from them. If you believe a child has given us their information, email us and we will delete it.

19. Changes

If we change this policy we will update this page and the date at the top. Significant changes will also be announced in the app.

20. Contact

For questions about this policy or your data, email us at the address below. We aim to get back to you within 2 working days.

support@bagformore.app