Support
Bag for More currently operates in Cairo. If something goes wrong with an order, a pickup, or your account, email us and a real person will reply. We aim to respond within 2 working days.
How to contact us
Write to support@bagformore.app. In your first message, include the email address on your Bag for More account, the order number if you have one, the shop and pickup time when the issue relates to a collection, and a short description of what happened. A screenshot helps when you have one.
Orders and pickups
If a bag was not available at pickup, the shop was closed, or the contents were not what was described, email us with the order number. You can cancel an order in the app at any time before pickup. Shops can cancel until one hour before the pickup window. After that, the shop should email us if they need help.
Your account
You can reset your password from the sign-in screen. To change your name or password, open Profile, then My account. To delete your account and everything in it, open Profile, tap My account, then tap Delete my account. Deletion cannot be undone.
Payment at the shop
You pay the shop when you collect your bag. Bag for More does not charge a card in the app. If there was a problem with the amount paid at the counter, or you and the shop disagree about a pickup, email us with the order number and we will help sort it out.
Shops
If you run a food shop in Cairo, use the seller dashboard to manage listings and orders. For an exceptional cancellation after the one-hour window, or a pickup payment dispute that needs platform help, email us from the address on your shop account and include the order number.